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Toas Return / Exchange Information
General matters related to returns/exchanges take precedence over the relevant laws and regulations.
Seller designated courier: Rosen Courier
Return shipping cost : 3,500 won one way (7,000 won for the first free shipping) Exchange shipping cost : 7,000 won
Where to send: (Woo:607-842) Oncheon-dong, 40, Chungnyeol-daero 100beon-gil, Dongnae-gu, Busan
Request period according to the reason for return/exchange
When returning, please contact the seller first to discuss the reason for the return, the courier, shipping cost, return address, etc., and then ship the return product.
1. The simple change of the buyer is within 7 days after receipt of the product (the buyer bears the return shipping cost)
2. If it is different from the indication/advertisement or product defect, within 3 months after receipt of the product, or within 30 days
from the date when the indication/advertisement is different.
Returns/exchanges only when one of the two passes (the seller bears the return shipping cost)
Return / Reason for the Pope's Impossibility
Return/exchange is not possible in the following cases.
1. When the return request period has passed
2. When the product, etc. is damaged or damaged due to the buyer's responsible reasons (except in the case of damage to the packaging, etc. to check the contents of the product)
3. When the packaging is damaged due to the buyer's responsible reason and the value of the product is significantly lost, for (example: food, cosmetics, perfumes, records, etc.)
4. When the value of the product is significantly reduced due to the use of the buyer or some consumption (in the case of clothing with a label that has been dropped or a luxury product with a tag)
5. In the case where the value of products, etc. has decreased significantly to the extent that it is difficult to resell over time
6. In the case of a custom-made product that enters production in accordance with the customer's request (when written consent is given to the seller that irreversible damage is expected, and the exercise of the right to withdraw the subscription is impossible due to such schedule)
7. When the packaging of a product that can be copied is damaged (when the package is opened in the case of a CD/DVD/GAME/book)